Privacy Policy

At DIY-BALLZ, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and use our services.

By using this website and services, you agree to the practices described in this policy. Please read this policy carefully to understand how we handle your information.

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

  • Personal Information: This may include your name, email address, phone number, billing address, shipping address, and payment information.
  • Order Information: We collect details of the products you order, including customized designs and preferences.
  • Usage Information: We may collect data about how you interact with our website, such as IP addresses, browser type, device type, and browsing activity (e.g., pages viewed, time spent on the site, etc.).
  • Cookies: We use cookies and similar tracking technologies to improve your browsing experience and gather analytics about how you use the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process your orders, including customized products, and provide customer service.
  • Communication: To send order updates, shipping information, promotional offers, and newsletters (if you have opted-in to receive them).
  • Customer Support: To respond to your inquiries, provide assistance, and improve our services.
  • Marketing: To provide you with targeted advertisements, offers, and promotions based on your interests.
  • Website Improvements: To analyze user behavior on our site and make improvements to enhance your experience.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. These measures include:

  • Encryption: All sensitive information (such as payment details) is encrypted using Secure Socket Layer (SSL) technology.
  • Access Control: We restrict access to your personal information to authorized personnel only.
  • Data Storage: Your information is stored in secure servers that comply with industry standards for data protection.

While we strive to protect your personal data, please note that no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, such as shipping companies and payment processors, to fulfill your orders and improve our services.
  • Legal Compliance: We may disclose your personal information if required by law, or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze how you interact with our website and enable certain features, such as keeping you logged in or remembering your shopping preferences.

You can control the use of cookies by adjusting your browser settings, but please note that disabling cookies may affect your ability to use some features of the website.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request to view the personal information we have collected about you.
  • Correction: If your personal information is incorrect or outdated, you can request that we update or correct it.
  • Deletion: You may request the deletion of your personal information, subject to certain legal requirements.
  • Opt-Out of Marketing: You can opt out of receiving marketing emails or newsletters by following the unsubscribe instructions included in the email or by contacting us directly.

If you would like to exercise any of your rights, please contact us at the details provided in Section 9.

7. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us, and we will take steps to remove that information.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We recommend that you review the privacy policy of any third-party website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with the new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise any of your rights, please contact us at:

  • Email: service@diyballz.com