Return Policy

Thank you for purchasing from DIY-BALLZ. We are committed to providing high-quality customized products and a great shopping experience. If you have any concerns or questions about your purchase, please review our return policy below:

1. Can I return or exchange customized products?

Due to the customized nature of our products, each order is made to your specific requirements, and therefore customized products are not eligible for return. This includes custom names, team logos, colors, and patterns.

2. What if the product I received is defective or damaged?

If you receive a product that has manufacturing defects or is damaged during shipping, we will offer a return or exchange. Please contact our customer support team within 7 days of receiving the product and provide photos or a detailed description of the issue. We will offer a refund, replacement, or repair depending on the situation.

3. How do I request a return or exchange?

If your product has a quality issue or needs to be returned or exchanged for any reason, please follow these steps:

  1. Contact our customer support team and explain the issue, providing supporting evidence (e.g., photos or videos).
  2. We will guide you through the return or exchange process.
  3. Returned items must be unused, undamaged, and in original packaging.

4. Who covers the shipping costs for returns or exchanges?

  • If the item has a manufacturing defect or was damaged during shipping, we will cover the return or exchange shipping costs.
  • If the return is due to customer error (e.g., incorrect order or design changes), the shipping costs for the return will be the customer’s responsibility.

5. Refund Process

  • Once your return or exchange request is approved, we will process your refund or replacement as soon as possible.
  • Refunds will be processed within 3-5 business days and returned to your original payment method.
  • If you experience any delays or do not receive your refund, please contact our customer support team for assistance.

6. What if my item is lost or not delivered?

If your item is lost in transit or has not been delivered on time, please contact our customer service team. We will work with the shipping provider to investigate the issue and find a solution for you.

7. Can I return or exchange if I change my mind?

Due to the customized nature of our products, we do not accept returns or exchanges for personal preferences once the order is confirmed. Please ensure that all customization details are correct before placing your order.

8. Customer Support

If you have any questions about returns, exchanges, or need further assistance with your purchase, please don’t hesitate to contact our customer support team. We are here to help and ensure that you are completely satisfied with your purchase.

Note: Our return policy applies only to products with manufacturing defects or damages incurred during shipping. Customized products, once made, are not eligible for returns or exchanges due to personal preference. Please double-check your design and information before placing your order.